Our priority is transaction security
Using a credit or debit (withdrawal) card is probably the most ideal way to pay for an online purchase. In any case of a problem with a card transaction, you can contact your bank and dispute the transaction.
But why dispute a transaction and how do you do it?
The most important reasons to dispute a transaction made over the Internet are the following :
- The buyer doubts the validity of the purchase.
- The buyer has not received the products or services purchased.
- The seller of the services or products breached the agreement.
- The seller of the services or products closed their business, without fulfilling their contractual obligations to their customers
In all these cases, the customer is secured and protected from scammers through the transaction dispute process or chargeback process. In the chargeback process, the customer contacts the bank that issued their credit card and requests a charge reversal. The bank reviews the request, following the submission of all relevant documents by the buyer proving the legitimacy of the request. Once the bank verifies that the customer has every legal reason to request a chargeback, it refunds the amount to the buyer's credit card. Through this process, the customer is fully protected against any unreliable seller of services or products.